Guests - Ground Rules, Cleaning Standards and Safety
Welcome to your Room at 27 Alstone Lane
We provide this page as a reference for you throughout your stay. Please save a link to this page as you will need to refer to it often.
Induction
This page enables you to complete our procedures for check-in and gives you reference to all documentation required for your tenancy.
Please tick the Agreement at the bottom of the page, which lets us know you are familiar with its contents and so have fully understood your responsibilities.
Please tick the Agreement at the bottom of the page, which lets us know you are familiar with its contents and so have fully understood your responsibilities.
Note: We offer our licenced room agreement on a no fees basis as long as guests fulfil their responsibilities as outlined below.
News
Oct. 2017 - how you sort the house rubbish has changed. Click for details of new domestic recycling requirements.
Bin collection days
See your bin collection days and also
See the council's recycling information leaflet.
This answers all questions on which bins to use.
See the council's recycling information leaflet.
This answers all questions on which bins to use.
Emergencies
Click for Emergency Numbers & Essential Safety
Ground rules - behaviour
Your studio is inside a larger property. You do have neighbors.
Quiet times
The washing machine is outside your studio and while there is adequate floor insultation we request that you do not use the washing machine.dryer at quiet times e.g. outside of 9.00pm and 8.00am Sunday to Friday and 10.00pm to 9.00am on Saturday night/Sunday morning.
Music
Loudspeaker if loud can disturb other in the property please use outside of quiet times as mention above.
Smoking (including Vaping)
Smoking is not allowed inside our properties at any time. If you are a smoker, you need to let us know before you sign this agreement.
Smoking may only be allowed in properties that have designated areas outside where it won't cause problems for housemates or neighbours. Smoking out of your room window is not acceptable.
Cigarette butts must be disposed of immediately in a safe container out of any neighbours' sight and transferred to a dustbin weekly.
Quiet times
The washing machine is outside your studio and while there is adequate floor insultation we request that you do not use the washing machine.dryer at quiet times e.g. outside of 9.00pm and 8.00am Sunday to Friday and 10.00pm to 9.00am on Saturday night/Sunday morning.
Music
Loudspeaker if loud can disturb other in the property please use outside of quiet times as mention above.
Smoking (including Vaping)
Smoking is not allowed inside our properties at any time. If you are a smoker, you need to let us know before you sign this agreement.
Smoking may only be allowed in properties that have designated areas outside where it won't cause problems for housemates or neighbours. Smoking out of your room window is not acceptable.
Cigarette butts must be disposed of immediately in a safe container out of any neighbours' sight and transferred to a dustbin weekly.
EmergenciesFor emergencies please phone 999.
For household emergencies only (such as flooding) call us on 01242 301174. How to report an issue
All non-emergency communications must be sent via email to our property manager at propertymanager@cheltenhamservicedrooms.co.uk |
Safety
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Right to Rent and Periodic Room Inspection
We also are required by our HMO licence to do various other checks related to your Right to Rent. For more information click here
As a Letting Agent/Landlord it is our duty to ensure that the property is being used as intended and kept in a suitable and safe condition. We carry out inspections 4 monthly.
Licenced Room Agreement
Please refer to your Licenced Room Agreement for full details of your responsibilities. This is accessible through a link in your welcome pack
